Planning and app
Do I need the app to plan a journey?
No. You can plan a journey without using the app. The planner can be used on its own to search for routes, compare options and check the steps in your journey.
Can I plan a journey without downloading the app?
Yes. The app is optional and is mainly there to help you access journeys while travelling.
Is the app free?
Yes. The companion app is free to download and use.
Do I need an account?
Not always. You may be able to plan a journey without signing in, but an account can help with saved journeys and cross-device access.
How do I get a planned journey into the app?
You can usually send it to the app using a save option or journey code.
Can I continue a journey on another device?
Yes, if the journey has been saved or linked to your account.
What is a journey code?
A journey code is a short code that lets you reopen a planned journey on another device.
How do I use a journey code?
Enter the code in the app or planner to load your saved journey.
Does the app provide alerts or guidance before travel?
Yes. The app can provide reminders, updates and guidance during your journey, depending on the features available.
How the journey planner works
How do I start planning a journey?
Enter your starting point, destination and travel time to see available route options.
What journey types can I choose from?
Options may include single trips, weekly travel and cycle routes.
What is the difference between Single Trip, Weekly Travel and Cycle Routes?
Single Trip is for one journey. Weekly Travel helps with regular travel across several days. Cycle Routes focus on cycling options.
Can I choose a date and time for my journey?
Yes. You can usually select when you want to travel.
Can I plan a return journey?
Yes, where return planning is available.
What are the advanced options for?
They let you refine results, such as travel preferences or walking limits.
Does the journey planner show each step of my journey?
Yes. It shows the journey in stages, including walking, boarding and changes.
Planning guidance
What should I think about before planning a journey?
Think about when you need to arrive, how far you are willing to walk and whether you are comfortable changing services.
How much time should I allow for my journey?
Allow extra time for walking, transfers and possible delays.
What if I need to arrive by a specific time?
Check whether the planner is using departure time or arrival time before choosing your route.
What should I do if the journey shown does not look right?
Check your start point, destination, date, time and planner settings, then try again.
Can I plan my travel for the whole week?
Yes. Weekly travel options are designed for regular journeys across multiple days.
Using public transport
How do I buy tickets?
This depends on the operator. Tickets may be available online, in an app, at a station or when boarding.
Can I use contactless payment?
Sometimes. Many services accept contactless, but not all do.
What happens if I miss a connection?
You may need to take the next available service. Rechecking the planner can help.
Will I need to walk between stages of my journey?
Possibly. Some journeys include walking between stops, stations or boarding points.
Do I need a separate ticket for each part of my trip?
Sometimes. It depends on the operators involved and whether combined tickets are available.
Accessibility
Are accessible routes available?
Where supported, the planner may show accessible route options.
How do I know whether a route includes steps or longer walking sections?
Check the journey details carefully before travelling.
Technical
What phones support the app?
The app is designed for supported iPhone and Android devices.
Does the app work offline?
Some saved information may still be available, but live updates usually need an internet connection.
Journey Planner FAQs
Use these frequently asked questions to understand how the journey planner works, how the companion app supports your travel, and what to expect when using public transport. Whether you are planning a one-off trip or a regular weekly journey, this guide is here to help you travel with more confidence.
Planning and app A quick guide to using the planner with or without the companion app.
Do I need the app to plan a journey?
No. You can plan a journey without using the app. The planner can be used on its own to search for routes, compare options and check the steps in your journey.
Can I plan a journey without downloading the app?
Yes. The app is optional and is mainly there to help you access journeys while travelling.
Is the app free?
Yes. The companion app is free to download and use.
Do I need an account?
Not always. You may be able to plan a journey without signing in, but an account can help with saved journeys and cross-device access.
How do I get a planned journey into the app?
You can usually send it to the app using a save option or journey code.
Can I continue a journey on another device?
Yes, if the journey has been saved or linked to your account.
What is a journey code?
A journey code is a short code that lets you reopen a planned journey on another device.
How do I use a journey code?
Enter the code in the app or planner to load your saved journey.
Does the app provide alerts or guidance before travel?
Yes. The app can provide reminders, updates and guidance during your journey, depending on the features available.
How the journey planner works Learn about the different planner options and how journeys are shown.
How do I start planning a journey?
Enter your starting point, destination and travel time to see available route options.
What journey types can I choose from?
Options may include single trips, weekly travel and cycle routes.
What is the difference between Single Trip, Weekly Travel and Cycle Routes?
Single Trip is for one journey. Weekly Travel helps with regular travel across several days. Cycle Routes focus on cycling options.
Can I choose a date and time for my journey?
Yes. You can usually select when you want to travel.
Can I plan a return journey?
Yes, where return planning is available.
What are the advanced options for?
They let you refine results, such as travel preferences or walking limits.
Does the journey planner show each step of my journey?
Yes. It shows the journey in stages, including walking, boarding and changes.
Planning guidance Practical tips to help you choose the right journey for your needs.
What should I think about before planning a journey?
Think about when you need to arrive, how far you are willing to walk and whether you are comfortable changing services.
How much time should I allow for my journey?
Allow extra time for walking, transfers and possible delays.
What if I need to arrive by a specific time?
Check whether the planner is using departure time or arrival time before choosing your route.
What should I do if the journey shown does not look right?
Check your start point, destination, date, time and planner settings, then try again.
Can I plan my travel for the whole week?
Yes. Weekly travel options are designed for regular journeys across multiple days.
Using public transport Helpful basics for understanding tickets, payments and connections.
How do I buy tickets?
This depends on the operator. Tickets may be available online, in an app, at a station or when boarding.
Can I use contactless payment?
Sometimes. Many services accept contactless, but not all do.
What happens if I miss a connection?
You may need to take the next available service. Rechecking the planner can help.
Will I need to walk between stages of my journey?
Possibly. Some journeys include walking between stops, stations or boarding points.
Do I need a separate ticket for each part of my trip?
Sometimes. It depends on the operators involved and whether combined tickets are available.
Accessibility Information to help you check routes against your travel needs.
Are accessible routes available?
Where supported, the planner may show accessible route options.
How do I know whether a route includes steps or longer walking sections?
Check the journey details carefully before travelling.
Technical Basic information about device support and connectivity.
What phones support the app?
The app is designed for supported iPhone and Android devices.
Does the app work offline?
Some saved information may still be available, but live updates usually need an internet connection.